We just had Jake come out to see why our heating system wasn't really getting the house warm. He found the problem, fixed it waited several minutes to make sure the entire house was receiving proper warm air flow and left. He was quick, efficient and polite. We will definitely use this company whenever we have a problem with our heating or air conditioning. They deserve an A+.
These guys are amazing!!
Having owned many businesses himself, my step dad has never experienced poor customer service to this extent. We, as a family, visit this home on a regular basis and hate to see him get the run around when a simple returned phone call was needed to clarify some questions.
My step dad bought a house in the mountains a few years ago that had a heating system installed by Ray-Mac Mechanical. It has not been running well so needed someone to come out and check it out. He made multiple phone calls, left messages, but did not hear back from anyone. He then drove an hour to go to the office in person where he was rudely treated. The front office said he MIGHT get a call back. He left his name and number. A week went by, no call. He drove back up and waited for a manager. A service man spoke with him and promised he would have the owner get back to him that afternoon with a phone call. No call. After wasting weeks of trying to get help from this company that installed the heating unit, my step dad searched for a different company that might be able to help. Air-O in Redding was immediately helpful, courteous, and scheduled an appointment to check out the heating problem.
We get our water heater serviced every year. Courteous and professional service. We also called them during a hard freeze when the fuel for our WH gelled in the lines. Very prompt and friendly response. I am glad they are here. I only saw one other review, a negative one, but our experience was the opposite of that reviewer's.
My elderly Mom's AC failed during a hot spell and the technician came out within an hour after being called. He returned within the same day to repair her unit and she has had no further problems. The technician is an asset to your company, both kind and efficient.
Ray Mac Mechanical Inc is a US General Contractor based in Mount Shasta, California. Ray Mac Mechanical Inc is located at 901 N Mt Shasta Blvd, Mt Shasta, CA 96067, USA.
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